Privacy Policy

Last Updated: November 20, 2025

This Privacy Policy explains how Milkshake (“we,” “our,” or “us”) collects, uses, and protects the personal information of our students, parents/guardians, website visitors, and anyone interacting with our services.

We are committed to safeguarding your information and maintaining your trust.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Emergency contact information

  • Student’s age and date of birth

  • Parent/guardian information (for minors)

Payment Information

  • Billing address

  • Payment method details (processed securely through our payment partners — we do not store full credit card numbers)

Usage Information

  • Website usage data

  • IP address

  • Cookies and browsing behavior (for analytics and site performance)

Media

  • Photos or videos taken during classes, recitals, or events (with consent where required)

2. How We Use Your Information

We use collected information to:

  • Register and manage class enrollment

  • Process payments

  • Communicate schedules, updates, or policy changes

  • Ensure student safety

  • Improve our website and services

  • Share event photos/video with families or for marketing (only with proper consent)

3. How We Share Your Information

We do not sell your information.
We may share minimal necessary information with:

  • Service providers: payment processors, scheduling software, email platforms

  • Legal authorities: when required by law

  • Event partners: photographers or videographers (with consent)

4. Media & Marketing Consent

We may request consent to use photos or video of students in marketing materials. Consent can be withdrawn at any time by emailing [contact email].

5. Data Security

We take reasonable measures to protect your data, including:

  • Secure, encrypted payment processing

  • Limited access to personal information

  • Secure storage of digital records

6. Children’s Privacy

We collect information about children only with parent/guardian consent for class registration and safety. We do not knowingly collect information from children under 13 without parental involvement.

7. Your Rights

You may request to:

  • Access your personal information

  • Update or correct your information

  • Request deletion where legally applicable

Contact [contact email] for requests.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new “Last Updated” date.

9. Contact Us

Questions about this policy? Reach out at [email address] or [studio address].